Ordering and Patron Service Info
How to Subscribe
To purchase a subscription online fill out this order form. If you need assistance, contact the LO subscription line from 9am-5pm Monday-Friday at (502)587.8681
- Choose desired series(s)
- Select a pricing/seating area
- Select the number of seats
- Your total will appear at the end of the form with an option to add comments for seating requests or questions.
- A ticket office representative will call your to secure your payment by phone.
The Louisville Orchestra accepts payment by cash, check, credit/debit cards (VISA, AmEx, Mastercard, Discover). Your payment cannot be processed online due to technical difficulties that we are working to remedy. A ticket office representative will be in touch to secure your payment by phone. We’re sorry for the inconvenience.
Call (502)587.8681 Monday – Friday, 9am-5pm
- Please have your credit card and series information ready when you call. We accept VISA, AmEx, Mastercard, Discover.
BY FAX, MAIL & IN PERSON
- Download the printable OrderFormInsert
- Choose desired series, select price range, seating section and numbers of tickets
- Sum your order
- Provide your complete contact information
- Provide payment information. The Louisville Orchestra accepts payment by cash, check, credit/debit cards (VISA, AmEx, Mastercard, Discover). Orders cannot be processed without payment information.
Mail payment and order form to:
Louisville Orchestra Ticket Office
323 W. Broadway, Suite 700
Louisville, KY 40202
Fax order form to: (502)589.7870
Visit the LO Office:
Office Hours are Mon. – Fri. 9 AM – 5 PM
Louisville Orchestra Ticket Office
323 W. Broadway, Suite 700
Louisville, KY 40202
How to buy Single Tickets
Tickets to individual concerts of the Louisville Orchestra’s Classics Series, Pops Series, Family Series, and Coffee Matinees will go on sale August 1, 2016 at 10 AM. Tickets to Yo-Yo Ma with the Louisville Orchestra will go on sale September 15, 2016 — advance sale to subscribers only starts May 9, 2016 at 10 AM.
Single Ticket Line: 502.584.7777
Kentucky Center Hours are Mon. – Sat. 10 AM – 6 PM / Sun. 12 – 5 PM
Concert Day Hours
Kentucky Center: Sat. 10 AM (12 noon on Sunday) to 30 minutes after concert start-time
All sales are final. There are no refunds.
Discounted season ticket packages are available by subscription to many of the Louisville Orchestra performances. A variety of choices are curated with the goal of presenting you with packages to suit your taste and budget. Season tickets are now on sale for Classics Series, Pops Series, Coffee Matinees, and LO Family Series. Subscribers enjoy a range of benefits including:
- Free Exchanges
- Free replacement for lost or forgotten tickets
- First access to special events (including Yo-Yo Ma on October 30, 2016) and all single tickets
- Discounts for add-on single tickets for Classics, Pops and Coffee Matinees, Ogle Center and LO Family concerts
- Priority seating and renewal privileges
- Payment plans
Tickets to individual concerts of the Louisville Orchestra's Classics Series, Pops Series, Family Series, and Coffee Matinees will go on sale August 1, 2016 at 10 AM. Tickets to Yo-Yo Ma with the Louisville Orchestra will go on sale September 15, 2016 -- advance sale to subscribers only starts May 9, 2016 at 10 AM.
Subscribers to the Louisville Orchestra have unlimited exchange options between the main concert series performances. Contact the Louisville Orchestra Patron Services at 502.587.8681 at least 48 hours in advance of your performance. There are currently no exchanges for single event tickets.
There are no exchanges of tickets for concerts that have already been performed.
You may not resell or distribute tickets sold for Louisville Orchestra events for any commercial purpose. When purchasing tickets from the Louisville Orchestra, you agree that tickets purchased are for personal use only. Mis-handled tickets may be voided and violators may be barred from further purchase. PLEASE DON'T POST PICTURES OF YOUR TICKETS on social media sites. The bar codes are unique identifiers of tickets and if yours is copied and used, it can be difficult to prove the forgery. The sale of tickets on the venue property is STRICTLY PROHIBITED.
Tickets purchased from an unauthorized source may be lost, stolen counterfeit or in violation of resale policies and if so, are VOID. We strongly discourage you from purchasing tickets from an unauthorized source and remind you that “scalping” a ticket is illegal in the Commonwealth of Kentucky.
Louisville Orchestra performances are presented in a variety of locations throughout Metro Louisville. Building access also varies by location. Link HERE to information about Kentucky Center and the Brown Theatre. Access for people with seating, audio, visual needs can be supported through various services including large print programs, hearing assist devices and other services. Contact the Kentucky Center for details. Access Services Hotline: 502.566.5111 or 502.566.5140 (TTY) or e-mail Access Services at Kentucky Center.
Season ticket subscriptions (new) are assigned seating in early-July (when purchased in advance). New subscribers are seated after renewing subscribers have made any changes requested to their orders. After July, subscriptions are assigned at the time of purchase. Seat assignments will be made with the goal of meeting your requests and requirements, however final seating assignments are at the discretion of The Louisville Orchestra.
Performances start at the time designated on the ticket. Respecting the comfort and listening pleasure of the audience, we reserve the right to delay seating late-arriving patrons until an appropriate break in the concert program. Please note that performances without breaks or without intermissions may not allow for late-seating. These arrangements are at the discretion of the House Manager in consultation with the conductor and performing artists.
With a valid student I.D., students are invited to purchase $10 tickets in advance or at the door for Louisville Orchestra concerts in the Classics, Pops or Neighborhood Series.
Regardless of age, each person must have a ticket and be able to sit attentively in a seat throughout the performance due to local fire ordinances. Season subscription concerts are not recommended for children under the age of seven years. LO Family Series concerts are designed for children ages 4 to 12 years old.
Discounts of 15% off the full ticket prices are available to selected concerts when purchasing 10 or more tickets. Contact the Louisville Orchestra Ticket Office for details at 502.585.9504.
Based on availability, the Louisville Orchestra will donate concert tickets to other local nonprofits and organizations for fundraising purposes. Submit requests to: Ticket Donation Request, Louisville Orchestra Tickets, 323 W. Broadway, Suite 700, Louisville KY 40202.
The price of all Louisville Orchestra tickets includes a $3 facility fee that is collected by the Orchestra and paid to the Kentucky Center. Additional fees are charged by the Kentucky Center as convenience charges for online and phone ordering. Season ticket subscribers can purchase additional tickets from the Louisville Orchestra directly and processing fees are waived.
Kentucky Center: Kentucky Center Garage at 120 North Sixth Street (entrance from Sixth Street with 341 spaces). Event price is generally $8 per vehicle.
Brown Theatre: Parking Authority of River City (PARC) lot at 658 S. Third Street. Event price is either $5 or $8 per vehicle.
Ogle Center: Free parking on the IUS campus
Neighborhood Series concerts generally have free parking. Call the LO ticket office for details.
Kentucky Center: Bar service with a variety of soft and hard beverages. Prices vary.
Brown Theatre: Bar service with a variety of soft and hard beverages. Price vary.
Ogle Center: Bar service with wine, beer and some soft drinks.
Beverages are allowed into these venues.
The Kentucky Center and Brown Theatre operate coat check facilities. Other venues often have this convenience. Please check with the ticket office staff for details at various locations.
LOST and FOUND
Each venue maintains its own “lost and found.” Please contact the theatre or concert venue for any missed items.
All venues of the Louisville Orchestra maintain a strict no-smoking policy.