Privacy Policy

The Louisville Orchestra patron data is housed and handled by Kentucky Performing Arts (The Kentucky Center). The following is an amended statement of the Privacy Policy presented by Kentucky Performing Arts to include the commitment of the Louisville Orchestra to the details of this policy.
Privacy Notice
(Effective: September 2, 2009)
(Amended by the LO: June 10, 2015)
Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This privacy policy, which is a part of our overall Terms of Use, is intended to provide you with information about how we collect, store, and use personally identifiable information obtained through our website. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on the Kentucky Performing Arts’ website. On some pages, you can order tickets or other products and services, make requests, and register to receive materials. The types of information collected at these pages are:
Name, mailing address, email address, phone number and payment information such as the information we need to bill your Credit or Debit Card for orders you place via The Kentucky Performing Arts website.
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, in addition to the information described above that we will collect on you, we may collect the following types of additional information on the recipient:
Name, mailing address, email address, and phone number.
We need certain information in order to register you as a unique user and let you access personalized services; however, other requested information is optional and can be provided at your discretion. For example, from time to time we may post online surveys on our website, in which we seek to collect information from you regarding your personal preferences as to the events and other products and services offered by The Kentucky Center and other relevant information.
Like most websites, The Kentucky Performing Arts website and the Louisville Orchestra website uses “cookies”. A cookie is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to, among other things, recognize your browser, track transactions, and allow you to navigate our website without having to re-enter information. The information gathered by cookies is not made available to other organizations, except as discussed below. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from The Kentucky Performing Arts and Louisville Orchestra websites. If you reject the cookie, you may still use our website, but access to and use of certain parts of the website may be disabled or otherwise adversely affected.
The Louisville Orchestra links to The Kentucky Performing Arts website for individual ticket sales and all statements above apply to those transactions. Season ticket orders, event registrations, and contributions submitted through the Louisville Orchestra website collect information including: Name, mailing address, email address, phone number, performance preferences, and payment information. Season ticket orders and contributions are processed through the ticket/donation database and processing system and all policies above apply to these transactions.

The Way We Use Information
In general, personally identifiable information collected through this website may be used by The Kentucky Performing Arts to allow purchasing and shipping of tickets, subscriptions, memberships and/or merchandise, communicate with you, register you as a user, inform you of upcoming events, request your support through donations, enable you to participate in special promotions, allow you to navigate the website without having to re-enter information, develop, maintain, and improve our products and services, or administer our website. We may make personally identifiable information available to other select organizations, including but not limited to, resident arts companies, visiting performers, arts organizations, affiliated organizations, agents working on our behalf, and companies or organizations with whom we have a contractual or sponsor relationship. We may also provide aggregated data to these and other organizations. We may use the information we collect for institutional research. Although we may make reasonable inquiries to determine that such other organizations maintain website privacy policies comparable to ours, we are not responsible for the enforcement of such policies.
We may disclose personally identifiable information if we believe in good faith that we are required to do so in order to comply with applicable law, a subpoena, or other legal processes. We may also disclose personally identifiable information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of use or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access personally identifiable information for administrative and other purposes that we believe are necessary or as otherwise provided in this privacy policy.
We use the payment information you provide when placing an order, such as the information we need to bill your debit or credit card to complete that order, and we may use the information to send you a receipt for that order. We do not share payment information such as debit or credit card information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
The information in this section applies also to The Louisville Orchestra.

The Louisville Orchestra’s e-News
The Louisville Orchestra website offers an opportunity to subscribe to e-Notes, an e-mail newsletter for the exclusive communication with our patrons. Your e-mail address is the only necessary information to collect for a subscription. Additionally requested but optional information includes your name, mailing address, phone number, and specific e-marketing products. Once you have subscribed to the Louisville Orchestra’s e-Notes, we may send you a regular electronic newsletter to your email address advising you of upcoming events, milestones, giving opportunities and general communications about the Louisville Orchestra. Past purchasers of tickets are also added to this e-mail newsletter list. We provide you with the opportunity to unsubscribe at any time.

Third-Party Service Providers
The Kentucky Performing Arts may engage reputable third-party vendors in order to help us manage our website and allow us to better service our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our website.
The information in this section also applies respectively to the Louisville Orchestra.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
The information in this section also applies respectively to the Louisville Orchestra.

How You Can Correct or Delete Your Information
You can correct factual errors in your personally identifiable information by sending us an email request that credibly shows an error. To protect privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Also if you do not wish to receive mailings, email, or telephone calls from us in the future, or if you do not wish us to share your personally identifiable information with other organizations in the manner described above, you may opt-out at any time. Please let us know by contacting us by electronic mail at the address listed below.

The information in this section also applies to the Louisville Orchestra.

How to Contact Us Should you have questions about the application of these policies to the website and data management of the Louisville Orchestra, please call us at (502)587-8681, write to us attention Privacy Policy, Louisville Orchestra, 620 W. Broadway, Suite 600, Louisville, KY 40202, or send us an email at