Health and Safety Guidelines

The health and safety of our community is an important consideration as we gather for performances. To operate with utmost concern and awareness of the current recommendations of health officials, the LO strives to react appropriately as the pandemic continues.

As the number of COVID-19 cases continues to decline, the Louisville Orchestra and Kentucky Center will no longer require patrons to show proof of vaccination or a negative COVID test for admission to performance venues. In addition, masks will be encouraged but no longer required.

Playing Your Part
Security Screenings
Venue Sanitation
Playing Our Part
Frequently Asked Questions

Playing Your Part

Before You Arrive

Please self-assess your health before leaving home. If you have a fever, are experiencing COVID-19 symptoms, or have recently been exposed to someone with COVID-19, please stay at home and contact the ticket office.

Bring only minimal personal items with you to expedite safety screenings. Please note that coat-check services will not be available.

Ensure that any children, regardless of age, are able to stay in their assigned seats for the duration of the performance.

PARKING

Cashless transactions are encouraged at the Kentucky Center and Riverfront parking garages. Event parking of $12 at the Kentucky Center Garage; $10 at the Riverfront Garage.

For information about parking at other venues, please contact the LO Patron Services at 502.587.8681. Most locations offer free and accessible parking.

At the performance

Performances are being sold at full capacity. Please be as respectful as possible when moving about the audience seating areas.

When entering the lobby area, restrooms, and other public spaces, please be aware of social distancing for everyone’s comfort and safety.

Programs will be available for self-service pick-up.

Kentucky Performing Arts venues will be touch-free ticketing for admission. However, other venues will require LO staff to collect your ticket because scanning is not available. If you need re-entry privileges, please speak to an usher before leaving.

After the performance

We cannot be responsible for contact tracing at performances, however, if you discover that you were contagious while attending a Louisville Orchestra performance, we ask that you let us know if possible.

Ticketing

All ticket holders will receive advance notice of the health and safety protocols in place for their concerts. Any policy or schedule changes will be shared as quickly and clearly as possible. If you share your ticket with someone else, please also share this information or direct them to this page for information.

Ticket returns due to illness or exposure to COVID-19 will be exchanged without incurring fees up to the day of the performance. Refunds must be requested at least 24 hours in advance. Call the LO Patron Services team at 502-587-8681.

SECURITY SCREENINGS at THE KENTUCKY CENTER

Kentucky Performing Arts is implementing security screenings for admission to the Kentucky Center, The Brown Theatre, and Old Forester’s Paristown Hall in addition to the presentation of vaccination or negative COVID tests. Every person entering the venue is required to pass the security screening process (including children).

Starting in October 2021, all persons entering these venues will be checked by a magnetic hand-held metal detector and have bags examined before entering.

HANDBAG POLICY at The Kentucky Performing Arts venue (does not apply to LO community venues):
Prohibited items include: coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags, camera bags, or any bag larger than the permissible size.

Walk-thru magnetometers have been installed. No-pause walk-thru devices will service The Kentucky Center. Pause-and-pass devices will service The Brown Theatre and Old Forester’s Paristown Hall.

Purses and other personal small bags are allowed after inspection. Oversized bags, luggage, and backpacks will not be permitted inside these venues. Diaper bags are permitted.

These procedures are additional best practices to ensure a safe and pleasant entertainment experience.

Items not permitted to bring into The Kentucky Center, The Brown Theatre, and Old Forester’s Paristown Hall: Absolutely no weapons are allowed inside the facility; illegal drugs or paraphernalia; cameras, video cameras, selfie sticks, or recording devices; animals other than service animals.

Venue Sanitation

Event employees and volunteers, performers, production, and administrative staff of both the venue and the Louisville Orchestra are required to be vaccinated (unless approved for medical or religious exemption).

The venues of the Kentucky Performing Arts are actively working toward GBAC STAR Facility Accreditation from the Global Biorisk Advisory Council, part of the Worldwide Cleaning Industry Association. Theaters, concert halls, and reception spaces will be cleaned, sanitized, and disinfected before each use. High-traffic areas and restrooms will be cleaned, sanitized, and disinfected often — several times during events with cleaning agents that kill the COVID-19 virus. In addition, KPA has enhanced HVAC filtration systems to meet the standards set forth by the Centers for Disease Control and installed Bi-Polar Ionizers in the HVAC units to maximize air purification and quality during circulation. There is 100% air exchange at least 4x per hour in all areas of the buildings.

Touchless at the KPA: credit card readers at food and beverage points of sale, ticket scanning, hand sanitization units, and drinking fountains.

Suspended at the KPA:  full menu offerings at SCENE, full drink selections, binocular and booster seat rentals, and coat check services.

Playing Our Part

Louisville Orchestra musicians and staff are fully vaccinated and a significant effort is underway to ensure the health and safety of everyone at our concerts.

Seating on stage is modified to ensure that airflow is maximized for safety.