FAQ for COVID-19 Effect

Is everyone at the Orchestra okay?

Thankfully the one person with a confirmed case has made a full recovery. Everyone else is reporting good health.

Which concerts have been canceled?

All concerts beginning March 13 to the end of the 2019-20 Season have been canceled.

March 13 & 14:  Festival of American Music
March 21 & 22:   Peter & the Wolf
March 24-26:  MakingMUSIC education concerts
March 28:  Arrival From Sweden: A Tribute to ABBA
April 10 & 11: Rachmaninoff & Beethoven
April 17:  Michael Cavanaugh Plays Elton John
April 24:  The Blue Hour
April 25:  Concerto for Orchestra

How long will you be closed?

All decisions will fully comply with the directives of our Mayor and Governor but we are proceeding with planning for a regular start of the 2020-21 Season in September.

WHAT ABOUT MY SEASON TICKETS?

We are extending the renewal deadline until further notice. Your subscription benefits are protected, including seating. If it is determined that we are required to revise seating to respect social distancing, we will be in contact with everyone. If we have to change venues, dates, or programming, we will also reach out with as much information as is available.

Will the orchestra be okay?

Because of the generosity of those donating tickets to the canceled concerts, the orchestra can conclude the 2019-2020 season on May 31 and maintain payroll, benefits, and fixed expenses. Doing so will exhaust the Louisville Orchestra’s cash reserve. The new fiscal year starting June 1 will be challenging and we rely on our ticket buyers and donors to make the new season possible. Because we expect some corporate and foundation support to be shifted to social services and healthcare, the support from our patrons will be even more important in the coming season.  You can donate online HERE.

Why not reschedule concerts?

When the option of large gatherings is available, we are likely to be close to starting the new season. This season has been planned and many contracts are already issued for the performance schedule that was announced on February 22, 2020. There may be some opportunity to reschedule some of the canceled concerts if performance dates become available at our venues. In addition, the guest artists and conductors will also have to be available — and this can be difficult to arrange. It is more likely that we look to the 2021-22 season before any of the canceled events could be re-mounted.

How do I donate my tickets or REQUEST a refund when you are closed?

Like many businesses, the administrative staff is working remotely so we are able to provide customer service. There may be delays but we are still here.
  • To donate your tickets: Please link to our online form HERE. (Scroll to the bottom of the page)
  • To request a refund: Please email to tickets@louisvilleorchestra.org
  • To speak to a ticket office representative: Leave a message at 502-587-8681, press 1. Someone will call you back as soon as possible.

When will I get my refund?

Refunds to those who purchased tickets through the Louisville Orchestra (mainly subscribers) will be issued by May 15.
Refunds to those who purchased tickets through the Kentucky Performing Arts (single ticket buyers and online) are usually issued within a few days of being received at that ticket office. Please be aware that all staff is working remotely so the processes are slowed. We appreciate your patience.

When will I get my donation acknowledgment?

Because of the challenges of our remote work spaces, donation acknowledgment letters may have to wait until May when we expect to be back in the office with printers and postage meters. If you need something sooner, we are glad to offer an email letter with details of your gift. Please contact us at tickets@louisvilleorchestra.org with those requests.

How do I get tickets for next season?

Online or phone orders are easy ways to secure your tickets for the 2020-2021 Season. 

What can I do to help?

You can help stabilize the Louisville Orchestra with a donation toward the 2020-2021 Season and by ordering your season tickets now. LINK HERE to explore options for donating. Or email to jcaridis@louisvilleorchestra.org to schedule a phone call. We would love to talk with you!

Other questions?

Email any other questions or concerns to info@louisvilleorchestra.org. A representative will respond as soon as possible.